You are now connected to Pedro from Amazon.com
Me: amazon charged me wrongly 1 extra item.
Pedro: Hello Ho Thanh Son, my name is Pedro. I'm here to help you today. I'm sorry you were wrongly charged for an item! Let me see what can I do for you...
Me: my order is : 116-2582376-2158611
at first it charged me 10 items ($899.50) , however, there is missing item in inventory
then today it just charge me another $89.50 for the missing item
hence, i need amazon to return $89.95 back or send one more item to the shipping address.
Pedro: I'm so sorry about this, I'll be glad to check into this for you to fix this issue. I'm taking a look at your order now, to see what happened.
It looks like this last charge is for the
Peak Design Capture Lens Kit (Canon) (total $ 89.95) which hasn't shipped yet, so you haven't received it yet, but it's on its way to you
Me: however, it over charged me $89.95
the first charged is already $899.50
then suddenly it charges another $89.50 by today when they ship to me
Pedro: The first charge is for 9
Peak Design Capture Lens Kit (Nikon)
The second charge is just for one of them, that hasn't shipped yet
Did you double-check the quantities of the item?
Me: my phone message have the first charge of $899.50
and just now it did withdraw another $89.50
Pedro: Yes, but have you checked the quantities of the item?
And how many did you receive?
OH you haven't received any yet. They are still not scanned as delivered
Me: it should be 10 and with $899.50
not 10 items with $989
Pedro: Oh I see what's happening
The first charge, the one that did go through already is for $809.55 according to the info here, it's a charge for 9 of these items. Then, the 10th one that hasn't shipped yet, hasn't been charged still. What you are seeing on your bank account statement is an authorization
And will be removed as soon as we charge you for that item
The charge was split into two charges
Me: i think the system has something wrong already
in my phone message, the bank sent to me, amazon withdraw $899.50 not $809.55
Pedro: Ok, if you received that message, then yes, we have already charged you for 10 of these items. What happened is that after the charge went through, one of these items, due to a problem with the stock, could not ship with the rest of them, but had to ship separately. When this happens, an extra authorization is made, but it will be removed. We send an authorization to your bank to hold the funds, but they remove the authorization automatically within the next few days. In case you need this authorization to be removed, you're welcome to contact yous bank directly.
In case that this second charge finally goes through by mistake, we will refund you. But as for the moment, that is not going to happe
happen*
Since we already charged you for the 10 items
I'd like to know if I have answered your questions so far. If yes, please close this window by clicking on the End Chat window, since it helps me a lot! Have a great day :)